Privacy Policy

Information we collect

Depending on how you use the site, we may collect:

• Contact information, including your name, phone number, and optional email address.
• Vehicle and service information, including year, make, model, reported symptoms, requested service, notes, and diagnostic details you provide.
• Service and appointment information, including your service location, preferred date and arrival window, booking status, and communications about the request.
• Website and referral information, including the landing page, referring page, campaign parameters, submission date, and basic device, browser, IP-address, security, and server-log information that may be processed automatically by our hosting providers.
• Payment information that you provide directly to Square. We receive payment and transaction details but do not store your full payment-card number on this website.

How we collect and use information

We collect information directly from you, automatically through the website and its hosting systems, and from service providers you choose to interact with. We use it to respond to requests, prepare estimates, schedule and provide automotive service, communicate by call or text, process deposits, prevent spam and fraud, maintain site security, understand which pages or campaigns generate requests, keep business records, and comply with legal obligations.

Consent to receive calls or texts about a request is used to respond to that request and is not a condition of purchasing unrelated services. Message and data rates may apply.

How information may be disclosed

We may disclose information only as reasonably necessary to:

• Website hosting, database, security, communications, analytics, and technical service providers working on our behalf.
• Google Calendar or related scheduling services when an appointment is requested or availability is checked.
• Square when you choose to make a deposit or payment through its service.
• Parts suppliers or service partners when needed to prepare or fulfill an authorized service request.
• Government authorities, insurers, professional advisers, or other parties when required by law or reasonably necessary to protect customers, our business, or others.
• A successor in connection with a sale, transfer, or reorganization of the business, subject to applicable law.

We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising.

Retention and security

We retain information for only as long as reasonably necessary for the purposes described above, including active and completed service, customer support, accounting, dispute resolution, security, and legal obligations. Retention depends on the type of record and why it was collected. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices and requests

You may ask to review or correct the personal information you submitted, or request deletion where applicable, by calling us at (619) 731-2631. We may need to verify your identity and may retain information when required or permitted by law, including records connected to completed transactions, safety, fraud prevention, or legal obligations.

Depending on applicable California law, California residents may have rights to know, access, correct, or delete personal information and to receive equal service when exercising those rights. Because we do not sell or share personal information for cross-context behavioral advertising, we do not currently provide a “Do Not Sell or Share” link.

Online tracking and Do Not Track

The site may record referral and campaign information associated with a visit or service request. We do not currently use this website to track identified visitors over time across unrelated third-party websites for targeted advertising. Because browsers do not apply a single uniform Do Not Track standard, the site does not currently respond differently to browser Do Not Track signals. Third-party services you choose to open, including Square, operate under their own privacy policies.

Children’s privacy

This website is intended for people seeking automotive service and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this site.

Changes to this policy

We may update this policy as our services, providers, or legal obligations change. We will post the revised policy here and update the date at the top.

Contact us

For privacy questions or requests, call Same-Day Mobile Mechanic at (619) 731-2631 during business hours, daily from 8 AM to 10 PM.